Our team did a wonderful job managing the Windows update process that patches over 1000 machines in an automated way and took the lead of this task, ensuring the successful completion of the task, as well as re-mediating some common problems along the way. They continued the WSUS process while faced with some hardware adversity and kept our user base and ticketing system up to date, this continuous improvements to the process have streamlined the import process saving over 48 hours to the delivery of the service. Our team did a great job communicating with our leadership and operations team to ensure that tasks were getting completed appropriately, and met with several vendors to ensure that we had appropriate upgrade plans that will help us achieve our scheduled delivery date for services.